These Terms of Service (“Terms”) govern your access to and use of ClashReply at clashreply.com and related services (the “Service”) operated by ClashReply (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.
1. What ClashReply is
ClashReply is a software tool that helps users analyze difficult messages and draft professional written responses. The Service provides informational drafts only. We are not a law firm, we do not provide legal advice, and using ClashReply does not create an attorney-client relationship.
2. Your responsibilities
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
- You are solely responsible for reviewing, editing, and sending any content generated through the Service.
- You must provide accurate account information and keep your credentials secure.
- You may not use the Service for unlawful purposes, harassment, fraud, or to generate content you know to be false or misleading.
- You retain ownership of content you submit. You grant us a limited license to process that content solely to operate the Service.
3. No guarantee of outcome
We do not guarantee that any draft will achieve a particular result, be accepted by another party, or be suitable for your situation. High-stakes matters may require review by a qualified local professional.
4. Accounts and acceptable use
We may suspend or terminate accounts that violate these Terms, abuse the Service, attempt to circumvent billing limits, or pose a security risk. You may close your account at any time by contacting support.
5. Paid plans and billing
- Paid features are billed through our payment providers (e.g. Stripe). Prices are shown at checkout in EUR unless stated otherwise.
- All purchases are final once plan access is activated. We do not offer refunds on completed payments except where required by applicable law.
- Monthly plans provide access for the stated billing period. You may cancel before renewal to avoid future charges; cancellation does not refund the current period.
- Lifetime and pay-per-letter purchases grant the access described at checkout.
- We may change pricing for new purchases with reasonable notice on the website.
6. Intellectual property
The ClashReply name, branding, software, and website content are owned by us or our licensors. You may not copy, reverse engineer, or resell the Service except as permitted by law.
7. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising from your use of the Service. Our total liability for any claim related to the Service is limited to the amount you paid us in the twelve (12) months before the claim, or €100 if you have not paid us.
9. Indemnity
You agree to indemnify and hold us harmless from claims arising from your use of the Service, content you submit, or your violation of these Terms.
10. Changes
We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.
11. Governing law
These Terms are governed by the laws applicable in our place of business, without regard to conflict-of-law rules. Mandatory consumer protections in your country of residence remain unaffected where applicable.
12. Contact
Questions about these Terms: info@clashreply.com